Recover from access issues¶
Troubleshooting advice for RSP login issues.
Problems with a new account¶
Attempts to login will not be successful until your account petition is approved by Rubin staff (i.e., step 8 of the process for Getting an account on the RSP). This can take up to a week. Your patience is appreciated.
Sometimes this approval process requires that Rubin staff verify that you have Rubin data rights. Please check your email’s spam folder for a data rights verification request from Rubin staff.
If you are at an institution outside the US or Chile, and you are a member of an international in-kind contribution team, but your name does not yet appear on the list of international data rights holders, contact your program manager to request to be added to the list.
Being redirected to the new account setup process¶
In cases where attempts to login are redirected into the process for setting up a new account, the issue is usually that the wrong identity provider was chosen at login.
Try your other identities (e.g., GitHub, ORCID), but if you are redirected into the new account process, stop or you will end up with multiple accounts.
Instead, request assistance from Rubin staff to find out which identity you used.
After successfully logging in, link the identity you had tried to use so that it will work next time. See Linking additional identities.
Forgotten password¶
Rubin staff do not have access to your password or any other data from your identity provider besides your name. Follow up with your identity provider.
Moved institutions (expired identity)¶
If you no longer have access to any of the identity provider(s) associated with your RSP account, please request assistance.
Requesting assistance¶
Please include in your request for account assistance:
if you have been able to log in before
any account details you remember (full name, email domain, identity provider, username)
whether your home directory contains needed data
To request assistance, please post a new topic in the Support category of the Rubin Community Forum. Do not include personal information like full email addresses or passwords in Forum topics. Rubin staff will respond, and will contact you via email or Forum direct message if confidentiality is required.